For Coalraven Ltd the protection of your privacy is a serious matter. We only make use of your personal information to deliver specific services that you have requested from us and to meet legal and professional requirements that may be upon us.
We obtain information about you when you make direct enquiries of us, engage us to deliver services or you use our website.
We collect different types of information depending on the nature of the services you engage us to deliver or the type of contact that has been made. This may include your name and contact details, including address, telephone number and email. We may also collect tax reference details, National Insurance numbers, bank account details, your internet address and information about which pages on our website you may have visited and when you accessed them.
When you provide us with personal data for the purposes of us supplying a service to you, you will be deemed to have given us consent to use that data for the supply of that service. You may withdraw that consent at any time and when you do we will stop making use of your personal data for the purpose(s) for which consent was given.
To withdraw you consent please contact us using the contact information given below.
Generally, we use information we collect to supply the services that you engage us to deliver as per any agreement that there may be with you, subject to our Terms and Conditions of Engagement. We may use the information to:
We only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the purpose of meeting any legal, accounting or reporting requirements.
In determinising the appropriate retention period for personal data we take into consideration the amount, nature and sensitivity of the data, the risk of harm from unauthorised access, use or disclosure of such data, the purpose for which we are holding that data and whether it is possible to satisfy that purpose through means that do not require the holding of such data, and any legal and/or professional requirements there may be upon us to hold such data.
As a basic principle you information will only be available to the officers and staff of Coalraven Ltd, their third party suppliers, legally entitled parties, and such parties as you have authorised us to provide access to, e.g. your financial advisors. Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.
We will not:
We may pass your data to a third-party who is a service provider, agent, subcontractor to us, or another associated organisation, where it is necessary to pass the data for the completion of tasks undertaken in the provision of services to you. Whenever we make use of a third-party or associated organisation, we will only disclose such data as may be required for them to complete the provision of the service they are supplying. In addition we will have a contract in place that requires them to keep your information secure and not to use it for any purpose other than the supply of the service required.
We will not release your data to any other third-party unless you have specifically requested that we do so, or we are required to do so by law.
You have the right to access your personal data and check that the information we hold is correct and up to date. If you would like to see a copy of the information we hold you can do so by asking us for details of the data that Coalraven Ltd holds about you.
Keeping your personal data accurate and up to date is important to us, as it helps us provide you with an efficient service tailored to your needs. To do this we regularly review and correct the information that we hold about you. If any of your personal details change please contact us in writing or by email to let us know the details of the change.
We will periodically ask you to confirm details of your personal data.
We endeavour to protect your personal data to the best of our ability. However, we cannot guarantee the security of any data you transmit to us, and you do so at your own risk.
Once we receive your data, we receive your data, we will do our best to ensure its security in our systems. Where you have been provided with password access to information on our systems, it is your responsibility for keeping that password secure. Please do not share your password with anyone.
Your data will be processed in our offices in the UK. We do though make use of servers located outside of the UK to provide efficient digital processes, such as backup storage. We have received assurances from the operators of such servers that they are GDPR compliant.
We may at times contact you by email with details of changes in legal and regulatory requirements or other developments which may be relevant to your affairs. Where applicable we may advise as to how we may be able to assist you. If you do not wish to receive such information from us please advise us so using the contact information below.
You have the right to request a copy of the personal data that we hold on you.
You have the to ask us to correct any personal data about you, that we hold, that you believe is not correct or does not meet the standards of data storage indicated in this policy.
You have the right to request that we delete personal information about you where:
Please not that although we may have ceased using your personal data we may be required to hold your personal data for a period of time due to legal or professional requirements.
You may ask us to restrict how we use your personal data. This might apply, for example, where the accuracy of the personal data held by us is being checked or we are assessing the validity of any objection that has been made to the use of your personal data.This may also apply where there is no longer a basis for using your personal data but you have indicated to us that you do not want us to delete the data. It may also apply in cases where we are required by law or professional requirements to hold the data for a period of time after we have finished providing services to you.
Where you have asked up to restrict use, we may only use the personal data with your consent, for legal claims or where there are other public interest grounds for us to do so.
Where we use your personal data for the undertaking of public interest tasks, if you ask us to we will stop using that personal data unless there are overriding legitimate grounds for us to continue using it, such as a legal obligation.
You have the right at any time to require that we stop using personal information for direct marketing purposes.
This policy is under regular review, we reserve the right to change it at any time, without notice. Any updates to the policy will be posted to our website, www.coalraven.co.uk.
This privacy policy was last updated on Wednesday the 10th of July 2019 and will remain in effect until further notice.
If you. Have a complaint regarding our handling of your personal data please contact us at the address given in the contact information below. You may contact us in writing or via email. You also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are given below.
Michael Welbourne
Coalraven Ltd
131 Station Road
Hugglescote LE67 2GD
Email office@coalraven.co.uk
Telephone: 01530 835799
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website: https://ico.org.uk/concerns